Integrate real-time social media data into Salesforce Service Cloud and give your customers the best omni-channel customer experiences across all channels. Integrating Coosto into Salesforce Service Cloud combines the power of social media data with the #1 CRM system. The full history of your social media conversations creates a 360° customer view for a better and more efficient customer service.
The Coosto integration with Salesforce Service Cloud provides a complete view of all social media conversations and customer information for an enhanced customer experience. Automatically manage and integrate all social media conversations and create a 360º customer view thanks to the completely insightful history. Increase the efficiency of your customer service teams thanks to comprehensive workflow options and omnichannel customer intelligence.
Create a central customer view with all historical contact moments to allow your team to handle customer cases even faster and increase customer satisfaction. Improve the efficiency of your customer service team by never having to switch between tools again.
Increase the quality and efficiency of your customer service by combining Coosto with Salesforce Einstein, Knowledge Base and Omnichannel routing. The integration of Salesforce and Coosto provides a wide range of AI functionalities together, with automated workflows for a more efficient and result-driven way of working.
For optimization of your current customer service, insights from relevant metrics are essential. Thanks to the seamless integration between Salesforce and Coosto, you have a complete overview of all social media metrics. Salesforce and Coosto together offer a single dashboard for telephony, email, contact forms and social media posts. Use this dashboard to efficiently adjust KPIs and easily demonstrate ROI.
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