Coosto Listen collects online mentions of your organisation, environment and the topics you want to track.
Search and analyse posts from social media, news sites, blogs, forums and reviews, and use the same results for alerts, dashboards and reports.
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In Listen, you build a search query for the topics you want to monitor. Add search terms and exclusions, filter results by source and period, for example, and use search operators for more advanced queries.
Save the search query and use the same selection for alerts, dashboards, reports and daily overviews. That way you don't have to rebuild a monitoring question every time, and you can track changes over time.
Read about social listening
Follow which topics are being discussed around your organisation and environment. Trending Topics shows which words, hashtags and phrases stand out.
You can also see how the number of posts changes and which sources and authors contribute to the conversation. Use this information to keep tracking topics, share them internally or include them in a report.
Read more about environmental analysis
With Alerts, Coosto automatically keeps an eye on saved search queries. Set up a notification for, for example, a rise in the number of posts, a change in sentiment or every new post within a search query.
After a notification, you see which posts are causing the change. In crisis monitoring, you can use this information to assess the situation, share it internally and decide whether further monitoring or escalation is needed.
Read 5 tips on crisis communication
See which topics are relevant to your brand and are shaping today's conversation
See emotions around your brand, products and themes, including intensity and the reasons behind them.
Get deeper insight into the online dialogue through comments on relevant posts, even when they don't explicitly mention your brand
Discover the full impact based on potential reach
Understand your audience even better based on sentiment
Find out which social media posts and messages link to your content
Easily search millions of sources with the Search Helper
Get instant notifications for every mention or relevant post
Keep a close eye on your competitor with social listening
During a personal demo, you'll see how to build a search query in Listen, analyse results and use saved search queries for alerts, dashboards and reports.
Examples of environmental analysis and crisis monitoring.
An explanation of dashboards, reports and daily overviews.
A demo of search queries, sentiment, EmotionAI and alerts.
Advice on using Listen within your organisation.
Online monitoring is tracking online posts about, for example, your organisation, environment or a specific topic. Coosto Listen collects results from social media, online news, blogs, forums and reviews.
You can track posts from social media, online news media, blogs, forums and reviews, among others. The information available differs per source.
Use the Search Helper to add search terms, combinations and exclusions. Then choose the sources and period you want. For more complex queries, you can use search operators.
Yes. You can exclude words, websites, sources and authors, among other things.
You can set up an alert for a saved search query. You receive a notification for new results or when a set threshold, for activity or sentiment for example, is reached.
EmotionAI recognises specific emotions in posts, such as frustration, appreciation and concern. This functionality is an additional add-on to Coosto Listen.
Yes. You can use saved search queries in dashboards, reports, daily overviews, alerts and feeds.
Yes. With Listen, you can track and analyse topics and developments around your organisation and environment.
Yes. With saved search queries and alerts, you can track changes and see which posts are behind them.
Request a personal demo. You'll see how to build search queries, analyse results and use features like alerts, dashboards and reports.
